FAQ
What kind of bidet is this?
The GLOBAL BIDET is a complete bidet system designed for bathrooms where traditional bidet installation isn’t an option.
What do you mean by “complete bidet system”?
This means that the GLOBAL BIDET does not need a water pipe connection or electrical connection in order to work. The pump is battery-powered and the water tank supplies the water. It is a completely independent bidet system.
How does it work?
It features a battery-powered pump that draws water from any container and delivers a high-pressure spray through the hose.
Who is this product made for?
The GLOBAL BIDET is made for the following:
- If you are not able to install a traditional bidet in your bathroom
- If your toilet does not have a water connection
- If your landlord does not allow you to make any bathroom modifications
- If you are staying in temporary accommodations
How is the GLOBAL BIDET portable?
The GLOBAL BIDET weighs 2.2 kgs (5lbs) and is approximately the size of a box of tissues. All you need is the GLOBAL BIDET unit, the water spray hose and the water pipe and you’re good to go. You can use any water bottle as a source of water.
Does the GLOBAL BIDET spray warm water or cold water?
It sprays whatever temperature of water you fill into the water tank.
Does the GLOBAL BIDET have a warranty?
Yes, the GLOBAL BIDET comes with a 1-year limited warranty from the date of purchase.
Our product comes with a 12-month guarantee on equipment and parts. We will replace any defective parts, free of charge, within the specified warranty period.
GLOBAL BIDET reserves the right to inspect the product to confirm that the issue is covered by this warranty.
Warranty exclusions:
- Damage resulting from negligent or improper use or failure to follow instructions
- Damage resulting from modification of the product
- Damage resulting from normal “wear and tear” of the product
What is your return/refund policy?
You can return the undamaged GLOBAL BIDET within 15 days of your initial order date. A pre-authorization for all returns must be obtained from GLOBAL BIDET prior to return. If a return is sent without pre-authorization, it will not be refunded or credited.
To initiate a return/refund please send an email to info@globalbidet.com and include your order number.
Refunds will be issued only after the returned product is received and inspected. Refunds are processed approximately 7 to 10 business days following the receipt of the bidet and all its accessories to our return facility in Rotterdam.
Refunds only include the cost the product; we do not refund shipping fees or customs fees you may have paid on your original purchase.
The customer is responsible for shipping fees to return the GLOBAL BIDET and all it’s accessories to our facility at the following address: Hoevenseweg 41, 4877LA Etten-Leur, Netherlands
A €15 (fifteen) Euro will be deducted from the refund to cover restocking fees.
What should I do if the product received is damaged?
Please contact us within 48 hours of receipt of the package to let us know. You can contact us via WhatsApp on +97150-7200600 or send an email to info@globalbidet.com
It is important to submit photos of the condition of the box and the product so we can document it. A replacement unit will be sent out to you, at no extra cost.
Do you ship internationally?
Yes, we ship worldwide. To check the cost of shipping, please go to the checkout page and input your address to get an exact price.
How long does it take to ship the GLOBAL BIDET to me?
All orders typically ship within 1 business day and shipping times will depend on the country. Shipments within the UK and EU generally take between 3 to 5 days to arrive.
Shipments internationally can vary depending on the country but generally take between 7 to 10 days.
How long does the battery last on a single charge?
The battery lasts for up to 45 minutes (of continuous use) on a full charge.
How long does it take to fully recharge the battery?
A full recharge of the battery requires 60 minutes from empty.
Do I need to switch it off after using it?
Yes, because switching off will help maintain a longer battery life. Even though the pump is not operating, it will still consumer power from the battery.
Can I use any water container or do I only have to use the water tank?
You can use ANY water container. Just insert the water pipe into any water container and it will draw out the water.
What is this little blue plastic clip?
This is only used during transport to protect the “Pushlock” connection. You can remove it and discard it before assembly.
Can I use warm water?
Yes, you can use warm water with a temperature up to 50 degrees Celsius without damaging the pump.
Can I use the GLOBAL BIDET while it’s plugged into an electricity outlet?
We definitely would not recommend this as this could damage the battery.
How often should I clean the water tank?
We recommend emptying, cleaning and drying the water tank once a week to prevent mold growth.
disconnect the water pipe from the water tank/the GLOBAL BIDET?
How can I
Push the collar (the circular ring at the connection point) firmly toward the fitting using your fingers and pull the water pipe out, at the same time while doing this. Please refer to the video below.
The water tank is leaking, what should I do?
There are 2 (two) reasons that this could be happening.
- The water pipe is not pushed far enough into the valve of the water tank.
- The valve on the water tank was not installed properly. There should be two white O-rings on the threaded side of the water valve. One O-ring should be on the inside of the water tank and one O-ring should on the outside of the water tank. The threaded bolt on the inside of the tank should be tightened as well.